Returns Validity
Products found to ill-fitting or faulty may be returned. Please notify South Hound in writing (kerry@southhound.co.za) within 14days of receiving the product that you wish to return it.
Should you wish to return a product, products must be:
If you no longer have your delivery note, please include a letter with your name, address, email address and daytime telephone number.
Returns Via Courier / Post
You are responsible for the cost associated with the return of the products by courier or post and any associated insurance. We cannot process refunds for products until the returned product has been received and accessed by us. A daytime telephone number and email address is required in case we need to contact you regarding the return.
You can drop off / deliver your your return to:
Returns
South Hound Pty Ltd
131 Sir Lowry Rd
Foreshore
8001
Cape Town
Western Cape
Refund Process
Once received, your return will be checked by our team. We will contact you by email to confirm the outcome of our checks and your refund status. Please note that it may take three to four days, once your return has been assessed, for your refund payment to appear in your account.
If you do not receive our email confirmation within 10 days of sending your return, please contact us on +27 72 174 5424 (Monday to Friday 9am to 5pm) or kerry@southhound.co.za so that we can investigate.
Feedback
We welcome both positive and negative feedback from our customers so that we know what we are doing right, and can focus on areas where we can improve. Should you wish to give us feedback on our products, people or service then please write to us at kerry@southhound.co.za .